Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Customer service is not about you the business, it is about keeping your customer happy and continuing to do business with you. 86% of customers report they will quit working with a company if they ...

Editor's Note: The Washington Business Journal will feature guest commentary from Shashi and a collection of other local business bloggers on our BizBeat blog. When I first met Barry Moltz at the ...

AKRON (Aug. 25, 2014) — I was reading a post by another blogger earlier this morning about some of the most horrendous customer service — or in these cases disservice — stories she had ever heard.